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The Senior Manager of Guest Experience & HHP is responsible for creating exceptional guest experiences at Heinz Hall by managing front-of-house operations and projects and ensuring that every visit to Heinz Hall is welcoming, accessible, and memorable.  This role oversees all aspects of the front-of-house experiences (pre-event, in-event, and post-event), including guest services, space utilization, front-of-house flow, wayfinding, event staff training and management, food and beverage service (through contract caterer), and project management to develop and implement new experiences.  The Senior Manager is a hospitality-driven leader with a passion for the arts and a commitment to fostering a welcoming, accessible and engaging environment for all guests.  Additionally, the Senior Manag