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Lead Audience Services Representative
Department:      Audience Services Reports to:        Audience Services Manager Status:               Non-Exempt   Summary: The Lead Audience Services Representative is responsible for providing exceptional customer service to all guests.  Lead Audience Services Representatives provide leadership and guidance to Audience Services Representatives and Associates by drawing upon advanced knowledge of Ensemble Arts Philly clients, products, practices, and policies. Lead Audience Services Representatives seek to coach Representatives and Associates through transactions and support team members with guest escalations.  Lead Audience Services Representatives act as a first point o


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