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The Director of Patron Experience will oversee a patron’s overall journey, from the moment they hear about an event to the post-event follow-up and engagement. Responsible for establishing key performance indicators, tracking revenue and expense budgets, developing a customer service strategy, creating and implementing initiatives that align with the organization’s strategic plan, and becoming certified to be the Patron Manager System Administrator. This role also has regular interaction with external clients, vendors, and community partners as well as employees throughout the organization and serves as a member of the management team. This position reports to the Executive Director and directly oversees the Box Office Manager. ESSENTIAL JOB FUNCTIONS