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POSITION SUMMARY: The Patron Services Manager is responsible for building a team of front-line employees (Patron Services Associates) who cultivate new and existing relationships with patrons under the highest levels of service and professionalism.   The Patron Services Manager schedule includes regular business hours (MON-FRI, 10AM – 6PM) as well as rotating evenings and weekends during performances; with occasional matinee/morning concert shifts. ESSENTIAL RESPONSIBILITIES: Hire, train, and provide ongoing support for a team of Patron Services Associates Manage ticket office operations during performances, including duties at off-site venues. (On occasion, Manager will be responsible for transporting team and